Your parcel may be handled multiple times during collection, sorting and delivery. This is why secure packaging is important.

Packaging tips:

• Wrap each item individually
• Use bubble wrap, foam, cardboard inserts or other cushioning
• Fill empty spaces inside the box so items cannot move around
• Do not overpack the box
• Use a strong outer carton
• Seal all openings properly with strong packaging tape

For fragile goods:

• Use extra cushioning on all sides
• Make sure items cannot touch the outer edges of the box
• Clearly mark the parcel as FRAGILE

Before collection, make sure your parcel details are clear and correct.

Your parcel should include:

• Sender name
• Sender contact number
• Collection address
• Receiver name
• Receiver contact number
• Delivery address
• Number of parcels
• Approximate weight
• Parcel dimensions
• Service type required: Economy or OVN

If reusing an old box:

• Remove old labels
• Remove old barcodes
• Remove old delivery stickers

For fragile parcels:

Clearly write FRAGILE on the box or use fragile tape.

For safety, legal and handling reasons, some items cannot be accepted for courier transport.

We do not accept:

• Cash, coins, gold, bonds or negotiable documents
• Jewellery or high-value valuables
• Live animals or livestock
• Dangerous or hazardous goods
• Paint
• Liquids
• Perfume
• Glass items
• Crockery
• Shower screens
• Artwork, paintings or sculptures
• Baked goods or perishable food
• Furniture
• Motorbikes or scooters
• Vehicle parts containing oil, fuel or liquid

Customers are responsible for packaging their parcels properly before collection.

We Courier It cannot be held responsible for damage caused by poor, weak, insufficient or unsuitable packaging.

If your parcel is fragile, valuable, heavy, unusually shaped or sensitive, please contact us before booking so we can guide you.

Final acceptance of any parcel may depend on:

• Packaging quality
• Parcel size
• Parcel weight
• Item type
• Delivery area
• Courier handling requirements